Free standard shipping on all orders. Always.

FAQ


Reviews 

Wild Cherry Jewelry began as an Etsy store and has over 100 online reviews. 

Visit our Etsy store to read our glowing 5 star reviews from our lovely customers around the world.

General Shipping Information

All orders ship from Ottawa, Canada

Please allow 1-2 days order processing time. All jewelry is made specifically for you and requires time.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Shipping to Canada

Free Untracked shipping is sent via lettermail, therefore it is untracked and takes 3-10 business days. 

*Orders over 75$ CAD will automatically be shipped with tracked shipping*

Standard shipping within Canada is $8 and is shipped via Canada Post Expedited Parcel. Orders usually arrive between 3-7 business days, however, I cannot guarantee any delivery dates.

Express tracked shipping within Canada is $16 and is shipped via Canada Post Priority shipping and is guaranteed delivery in 2 business days.

Shipping to the US

Three methods are available for US customers:

  • Free untracked shipping
  • Standard tracked shipping (4-8 business days)
  • Express tracked shipping (2-3 business days)

Shipping Worldwide (outside Canada and the US)

Shipping methods are calculated at checkout.

    Sustainable Packaging

    Sustainability is extremely important to Wild Cherry Jewelry. All items are packaged without plastic and all packaging is completely curbside recyclable!*

    • Shipping labels are printed on recyclable labels made from post-consumer paper
    • Cardboard boxes are recyclable/compostable
    • All paper products are recyclable/compostable
    • 100% cotton bags are meant to be kept with your jewelry but are compostable

    *Some overseas orders must be taped to protect the shipping label. Unfortunately, this is unavoidable in some circumstances. But, this is why we eliminate plastic in the rest of our packaging!

    Lost or Stolen Packages

    Please note that Wild Cherry Jewelry is not responsible for missing packages. If you are concerned about your package getting lost it is recommended that you purchase tracked shipping. All tracked options come with insurance to ensure you receive compensation if your package is lost.

    Wrong Address

    In the event that we are provided with the incorrect address or a part of your address is missing, Wild Cherry Jewelry is not responsible for lost or stolen packages. Once an order has been sent, we are unable to change any shipping labels. If a packaged is returned to us in the event of an incorrect address the second shipping will be the responsibility of the customer.

    Refund Policy

    All jewelry is made to order specifically for you. Due to this, we do not offer returns, refunds or exchanges. Please ensure your sizing is correct before ordering. If you would like help with sizing please contact us.

    In the event that an item comes damaged or your order is incorrect, please notify us immediately and we will be glad to resolve the issue.

    Currency

    All prices are in Canadian Dollars

    Order Status

    If you have any questions on the status of your order please reach out at orders@wildcherryjewelry.ca